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Knowledge base
FAQs
Account details
5
How do I update our personal information?
How do I change my password?
How do I change my registered e-mail address?
How do I delete my account?
Can my partner have a separate login to our account?
Managing your events
3
How do I edit our event?
How do I delete an event?
How do I ask guest to my event for their menu choices?
Managing your guestlist
6
How do I add a individual/group to our guest list?
How do I delete people from our guestlist?
How do I assign guests to an event?
How do I remove a guest from an event?
How do I edit a guests details?
View all 6
Save the date
3
How do I edit my Save The Date?
How do I send my Save The Date?
Some of my guests haven't received their email?
Managing your wedding website
11
How do I change the design theme of our website?
How do I edit or add information to our wedding website?
How do I publish our wedding website for our guests to view?
How do I take our wedding website offline?
Can we change our website URL?
View all 11
Hotel finder
4
How do I edit our recommended hotels?
Can I change the hotel booking I made through Getting Married?
Why are my hotels showing no availability?
Some hotels local to our venue aren't showing?
Email invitations
3
How do I edit our email invitations?
We aren't sending email invitations, can our guests still RSVP via Getting Married?
My guests haven't received their email invitation?
Guest RSVP
5
How do I add/edit a guest RSVP?
How do I add/edit a guest menu choices?
Can I download a list of all guests RSVP statuses?
How can my guests RSVP?
My guests aren't being asked for menu choices when they RSVP?
Using the table planner
3
How do I assign guests to tables?
How do I delete my table plan and start again?
Can I download our table plan to share with our venue?
Notification centre
2
Can I reply to my guest's messages?
I am not receiving email notifications when my guests RSVP?
Getting Married Stationery
3
Who do I contact about my stationery order?
What is the returns policy for printed stationery?
When can I expect my order to be delivered?
Expert Advice and Real Couple Features
2
How can we be featured as a Real Couple?
We would really like some ideas, are we able to suggest new advice features?
General FAQs
5
How long will my account and website be open?
Can my website be viewed by anyone?
I had a website on the old Getting Married platform. Can I use the same email address?
How do I access my account from the previous platform?
Can my website be shown in other languages?
Menu Choices
2
Can we just ask for guests dietary requirements?
Will guests be notified if a menu is added to an event after they have RSVP'ed?
Communicating with guests
1
Can I ask my guest for things like song requests for our reception?
Gift Lists
3
My gift list link isn't working?
I am trying to add my gift list URL but the system says it isn't recognised?
How do we ask for cash gifts?